Téo Bonus: Earn rewards & free rides with Téo Taxi
Téo Bonus represents Téo Taxi's exclusive loyalty program, designed to express gratitude to passengers who choose our services.
For an enhanced service experience
This program is a manifestation of our appreciation, aiming to make every ride with Téo even more rewarding. It is a comprehensive initiative that goes beyond a simple points system; it aims to enhance the overall Téo experience, ensuring that every customer feels valued and enjoys exceptional service. Every ride brings you closer to exciting rewards and a continuously improving service experience.
How Téo Bonus works: Earn points with every ride
Various opportunities allow for maximizing rewards and accelerating point accumulation. A base amount of points is earned for every dollar spent or kilometer traveled on a Téo ride, forming the foundation for your rewards. Bonus point opportunities are also available:
App bookings
Supercharge your earnings! Get extra points when you book your Téo ride directly through our convenient mobile app. This streamlines your experience while boosting your rewards.
Specific days/times
Look out for our special promotions! Earn bonus points for rides taken during specific days or times, helping you maximize your rewards during periods that might offer unique advantages.
Specific destinations
Planning a trip to the airport or another popular destination? You could earn bonus points by choosing Téo for designated high-value routes, making your essential journeys even more rewarding.
|
Action |
Points Earned |
Description |
|
Take a Téo Ride |
Base Points (e.g., 1 point per $1/km) |
Earn points automatically on every Téo ride you take. |
|
Book via Téo App |
Bonus Points (e.g., 2x points) |
Double your points when you book using the convenient Téo mobile app. |
|
Ride During Special Times/Days |
Bonus Points (e.g., 1.5x points) |
Look out for special promotions for rides during specific periods to boost your earnings. |
|
Travel to Specific Destinations |
Bonus Points (e.g., 2x points) |
Get extra points when you choose Téo for designated high-value routes like airport trips. |
Your rewards: What you can get
Your accumulated Téo Bonus points are your currency for valuable rewards. The program offers flexibility and choice, allowing you to select the reward that best suits your needs.
The primary reward options are:
Free Téo rides
This is our most popular reward! Use your points to pay for future Téo rides, directly reducing your transportation costs. It’s the perfect way to keep enjoying the convenience of Téo Taxi for less. Approximately 80% of passengers reportedly use their points for future transportation, highlighting its widespread appeal and utility. This choice provides direct, tangible savings on future travel, reinforcing loyalty to Téo's core service.
Gift cards
For those who prefer variety, choose from a vast selection of over 40 gift card options. These include popular retailers, restaurants, and entertainment venues, giving you the freedom to treat yourself or others. This option offers broad appeal and flexibility, allowing users to leverage their points for everyday purchases, special treats, or even to support local businesses.
|
Reward Type |
Description |
Popularity |
|
Free Téo Rides |
Use your accumulated points to pay for your next Téo ride, providing direct savings on your transportation needs. |
Chosen by approximately 80% of Téo Bonus members! |
|
Gift Cards |
Choose from a vast selection of over 40 popular gift cards for various retailers, restaurants, entertainment, and more. |
Great for treating yourself or others with flexible options! |
Beyond rewards: Our commitment to your experience
Téo Bonus is more than just a points program; it embodies a continuous dialogue with our customers to ensure the best possible service.
Your opinion truly matters! After your ride, you may receive a brief, easy-to-complete survey. This invaluable feedback helps us understand your experience, celebrate our top-performing drivers, and show our appreciation for choosing Téo. This mechanism allows us to quickly identify and address any concerns you might have, preventing negative experiences from escalating and ensuring your satisfaction remains our top priority.
Frequently asked questions (FAQ)
How do I join Téo Bonus?
At the end of each ride, you will receive an invitation by text message (SMS). This message will give you the opportunity to fill in a short satisfaction survey and/or to register easily for the Téo Bonus programme by providing your email address.
How do I earn points?
You earn points on every Téo ride you take. You can also earn bonus points by booking your rides through the Téo app, riding during special promotional times, or choosing specific destinations like the airport. Check the "How It Works" section for more details.
What can I redeem my points for?
You have flexible options! You can use your accumulated points for free future Téo rides (our most popular choice!) or select from over 40 gift card options from various popular brands.
How do I redeem my points?
You can redeem your points directly through your Téo app or by logging into your Téo Bonus account on our website. For gift cards, our trusted partner ensures quick and secure fulfillment and delivery.
Do my points expire?
Details on point expiry, if applicable, will be clearly communicated within your Téo Bonus account dashboard. Please refer to your account for the most up-to-date information.
How does my feedback help Téo?
Your feedback from post-ride surveys is invaluable! It helps us continuously improve our service, ensure 5-star experiences, and allows us to quickly resolve any issues, demonstrating our commitment to your satisfaction and preventing negative experiences.
What if I have a problem or 'disappointment event' with my ride?
We are committed to making every ride great. Our automated retention system monitors for 'disappointment events' and will proactively reach out to you, often via text message, to address your concerns and make things right. Your satisfaction is our priority.
Start earning rewards today!
Ready to turn every ride into a rewarding experience? Téo Bonus makes it easy to earn points and enjoy exclusive benefits.