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Troubleshooting TEO app issues

We are constantly working on improving the TEO app. If you encounter a problem, you will certainly find a solution in this article.

The TEO app doesn’t seem to work anymore, what should I do? 

To solve this problem, the best solution to date is to delete your account to create a new one with the same phone number. Follow the steps below to delete your account:

  1. Go to the settings of your Téo app.
  2. Click My Account and then tap Delete Account.

Afterwards, you can simply create a new account from the same phone number and everything should work.

For any credit card-related issues, contact your bank to discuss any potential restrictions on online purchases.

The problem remains, what should I do?

If the problem persists, contact our customer service department at 514-273-0733 or aide@taxelco.com so that a customer service agent can help you.

How can I get a cab while waiting for my request to be processed?

While our agents are working to solve your problem, we suggest you book your cab by phone at 514 273-0733 option 9.