My ride didn't go as planned, what should I do? 

How to contact us? 

We make every effort to ensure your ride goes smoothly. However, if your experience did not meet your established or service standards, you can write to us at aide@taxelco.com

How will you follow up on my request?

Once your request is submitted, our Quality team will conduct a review to determine if any rules were broken or if the service received did not meet the quality standards we require from our drivers. Regardless of the investigation's outcome, we will get back to you with an email response.

We review all requests. Processing times may vary depending on the complaint and the information that needs to be gathered. We will contact you as soon as a decision has been made.